Privacy Notice

1.1 Who This Applies To

This Privacy Notice applies to individuals who visit our website(s), download or use our mobile application, or otherwise interact with Filo. If you're using our Services on behalf of a company or other entity, you're also agreeing on behalf of that organization.

1.2 Our Commitment

We want you to feel secure about sharing information with us. We aim to be open and honest about our data handling so you can make informed decisions about what you share.

1.3 Incorporation into Other Agreements

This Notice is part of our broader Terms of Use, which govern how you use Filo. In case of any conflict between this Notice and other terms, the terms most protective of user privacy take precedence (unless otherwise stated).

2.1 Information You Provide Voluntarily

• Account Details: We collect your name, email address, phone number, username, and profile photo (optional). If you sign in using a third-party service, we may also receive your social media handle. Additional information like age or interests may be collected for certain features.
• Event & Venue Information: If you host events or manage a venue, we collect the event name, date, time, location, description, and other related details. We also store RSVP lists, attendee check-ins, and any notes or images you upload.
• Communications & Messages: When you contact our support team or send messages to other users, we may store the content to help troubleshoot issues and maintain your communication history.
• Payment Information: If you use paid features, you may provide billing details or transaction info. We typically receive limited data (e.g., transaction amount, date, status) through our secure payment processor—not your full card number.

2.2 Information Collected Automatically

• Location Data: If you enable location services, we collect approximate or exact real-time location data. This helps us suggest nearby events, surface relevant venues, or show your proximity to others—if you choose to share it. You can disable location services in your device settings at any time.
• Device & Usage Info: We gather information such as IP address, device identifiers, operating system, app version, and system language. We also track in-app activity like which screens you visit or buttons you tap, to improve performance and user experience.
• Cookies & Tracking: We use cookies, beacons, and similar tools to remember your settings, analyze traffic, and serve relevant content. These may be managed in your browser or device settings, although disabling them might affect certain features.

2.3 Data from Third Parties

• Social Networks: If you connect a social media account (e.g., Facebook, Instagram), we may access permitted profile information such as your name and friend list to help personalize your experience. You can revoke these permissions at any time via your social media settings.
• Service Providers: Our analytics and marketing partners may provide us with aggregate or anonymized data about user behavior, technical performance, or campaign effectiveness.

3.1 Core Functionality

We use your data to create and manage accounts, verify identity, host and discover events, and support interactions between users.

3.2 Personalization

We tailor your experience by customizing search results, event suggestions, and venue recommendations based on your preferences, behavior, and location.

3.3 Safety & Security

Your information helps us detect and prevent fraud, misuse, or violations of our Terms of Use. It also assists in verifying your identity to reduce spam and abuse.

3.4 Customer Support & Communication

We use your data to respond to your questions, send important service updates, and deliver notifications such as event reminders or policy changes.

3.5 Business Optimization

We analyze usage patterns, evaluate feature performance, run product experiments, and use data insights to enhance our Services.

3.6 Legal Compliance

We may process your information to meet legal obligations, respond to regulatory inquiries, manage disputes, and comply with relevant laws.

4.1 With Other Users

Information you post, such as event listings or profile details, is visible to other users. If you enable location sharing, nearby users may see your approximate location.

4.2 With Service Providers & Partners

We share data with trusted third-party vendors who assist with hosting, analytics, payment processing, support, or marketing. These providers are required to protect your data and use it only under our instructions.

4.3 For Legal Obligations & Security

We may disclose your information if required by law, regulation, legal process, or if we believe it's necessary to protect rights, ensure safety, or prevent harm.

4.4 During Business Transfers

In cases of mergers, acquisitions, or reorganizations, your data may be transferred to another entity. We will notify you of any material changes affecting your privacy.

4.5 With Your Consent

If you explicitly opt in to a feature or partnership, we may share data according to the permissions you grant.